FAQ
Luxury villa rentals and bespoke travel planning.
Find answers about private villas, concierge services, payments, cancellations and family-friendly stays.
Start Planning Your JourneyWhat does The Luxury Travel Makers do?+
The Luxury Travel Makers is a luxury villa rental and bespoke travel planning company. We help travellers find carefully selected private homes and create personalised journeys around them, including services such as private chefs, airport transfers, drivers, restaurant reservations, wellness experiences and local activities.
How is your service different from browsing villa listings online?+
Rather than asking travellers to choose from hundreds of properties alone, our Travel Makers recommend the homes, destinations and services that best match each group's requirements. The focus is privacy, space, personal service and a carefully planned experience.
Where do you offer luxury villa stays?+
We provide luxury villa stays in selected destinations across Portugal, Mexico, Europe, the Caribbean and other international locations. Our collection continues to evolve, and some homes may be shared privately on request.
Are all villas shown on the website?+
No. Some luxury villas are available exclusively on request or are shared privately with selected travellers. If you cannot find the right home on the website, a Travel Maker can explore additional options based on your destination, dates and group requirements.
How do you select the villas in your collection?+
Every villa is evaluated according to location, design, comfort, amenities, maintenance standards and overall guest experience. We favour quality over quantity and work with trusted homeowners, property managers and local hospitality professionals.
Are private villas suitable for families and groups?+
Yes. Many of our villas are suitable for families, groups of friends and multigenerational stays. Depending on the property, family-friendly features may include enclosed gardens, children's bedrooms, heated pools, games rooms, baby equipment and childcare services.
Can you help if we have accessibility requirements?+
Some properties offer step-free access, ground-floor bedrooms, lifts or adapted facilities, but accessibility varies between homes. Guests should share mobility requirements before booking so our team can verify suitability.
What concierge services can be arranged?+
Depending on local availability, we can arrange airport transfers, private drivers, pre-arrival grocery shopping, private chefs, restaurant reservations, yacht and boat charters, spa treatments, wellness sessions, yoga or fitness instructors, childcare, local guides, tours, golf, water sports and support for private celebrations.
Can you create a personalised itinerary?+
Yes. Our Travel Makers can create a personalised itinerary based on your interests, preferred pace, group composition and travel style. Itineraries may include dining, cultural activities, outdoor adventures, wellness experiences and time to enjoy the villa.
How does the booking process work?+
The process normally begins with your destination, dates, number of guests and preferences. We then share suitable villas, discuss additional travel services, confirm pricing and booking conditions, and secure the reservation once the required payment and documentation are completed.
How far in advance should we book?+
For Christmas, New Year, Easter, school holidays and other peak periods, we recommend planning six to twelve months in advance. Highly sought-after villas may require earlier planning, while short-notice bookings may still be possible depending on availability.
Do rates include taxes, deposits and concierge services?+
The advertised rate may not include all taxes, security deposits, service fees or optional concierge arrangements. We provide a complete quotation and the applicable booking conditions before you confirm.
What are the payment and cancellation terms?+
Payment schedules and cancellation policies vary by villa, destination and dates. Before payment, guests receive the applicable deposit, final balance deadline, accepted payment methods, cancellation deadlines, refundable amounts and any peak-season conditions.
Can you arrange chefs, childcare or special celebrations?+
Yes, subject to local availability and property approval. We can assist with private chefs, catering, childcare, babysitting, birthdays, anniversaries, family reunions and other private celebrations. Additional costs are confirmed before arrangements are made.
Can we enquire without choosing a destination first?+
Yes. Tell us when you would like to travel, who is travelling, your preferred climate, interests and approximate budget. A Travel Maker can recommend suitable destinations and private homes.
